FAQ

 

 

 

 

 
GARMENT CARE

We believe in using only the utmost in quality of swim fabrics to ensure the very best fit, feel, longevity and that they flatter your figure. To keep your swimwear in the best condition for as long as possible, especially if wearing Lilliput & Felix swimwear regularly (highly recommended), we recommend hand washing your swimwear in cool water with some mild soap immediately after each use, making sure to rinse out any chlorine, sea water or sand, and then leaving it to air-dry flat in the shade until morning. Be careful not to leave the garments in direct sunlight as this can cause some colours to fade.

However, we also believe in simplicity. We know that when you come back from holiday you just want to throw everything into the machine and be done with it. For this reason, all our fabrics are made in the best mills in Italy and France to provide the best support, performance and longevity but are also machine washable up to 40 degrees Celsius.

Sun, tanning/bronzing lotions, tinted moisturizers, oils, harsh chemicals and minerals, salt water, chlorine, and extreme heat naturally put wear on any swimsuit; this is not a manufacturing defect. To prevent wear as much as possible, be careful to follow the care instructions above and always rinse your garment after contact with any of these substances.

 
 
PERFECT FIT & SIZING

We know that feeling confident in your swimwear is a must! So, for us, fit comes first and is crucial to providing the most flattering silhouettes. We are all individual and unique and so our clothes should be too.

Each Lilliput & Felix design is created with a different figure in mind and so is usually adjustable to ensure the best fit and shape possible. However, to try and make sure you buy the right size first time use the size guide below:

L&F UK US EU Cup size
0 6 0 34 AA/B
1 8 2 36 A/C
2 10 4 38 B/C
3 12 6 40 B/D
4 14 8 42 C/E
5 16+ 10 44 C/F

 

 
 ORDERING

You do not need to be a registered with Lilliput & Felix to place an order; you can check out as our guest. Our payments are processed via a secure checkout system provided by Shopify and you can pay using Visa, MasterCard, and American Express.

When an order is placed you will receive an email confirming the order. If you have registered for an account you can login on our website and view current and past orders at any time. If you have any problems please email our customer care team on customercare@lilliputandfelix.com and we will get back to you as soon as possible.
 
 
UPDATING ACCOUNT INFORMATION
Your account information can be updated by logging into your account at the top right hand corner of our website.  You can change your contact, billing and delivery details as well as subscribe and unsubscribe from any newsletters and mailings here.
 
 
SHIPPING
UK Shipping:
We can delivery to anywhere in the UK and we charge a flat rate of £6.95 to deliver orders to anywhere on the UK mainland and £12.95 to deliver to EIRE. If you place your order by 11.30am we will courier your Lilliput & Felix so it arrives with you the very next day. Orders received later than that will arrive with you the following working day (if not before!)

International Shipping:
Our garments are jet-setters and we are happy to express deliver them all over the world. For exact rates please just enter your address at checkout. We will require a signature upon delivery of all international orders to make sure they arrive safely in the right hands. If you are unable to sign for your parcel, the courier will leave a delivery card and it will be up to you to re-arrange a new date for delivery. Please be aware that our postage fee does not cover any handling or customs charges. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Pre-Orders:
If you have pre-ordered a Lilliput & Felix garment, you will be advised of a likely delivery date upon purchase and your order will be shipped once it is ready and packaged up for you.
If you have any shipping questions, do get in touch on customercare@lilliputandfelix.com
 
 
RETURNS & EXCHANGES
Lilliput & Felix is passionate about the excellent fit and quality we strive towards and we want you to be happy with your purchase. If you are not 100% satisfied we are more than pleased to offer a full refund or exchange within 14 days of the shipping date. However, products must be returned in a new and unworn, untarnished condition in its original packaging with all tags and hygiene strips still intact. We are unable to refund discounted or sale items but they can be exchanged for another item of the same price or credited to your account.

If you would like to return or exchange an item, please return your garment to the below address with the completed returns form which is included in your order (or is available for download here) and follow our Returns Policy as set out below. Email us on customercare@lilliputandfelix.com stating your order number and details to request a refund.

If an item that you have ordered is defective, please contact our customer care department on customercare@lilliputandfelix.com and the item will be replaced at no cost to you.
Lilliput & Felix (Returns & Exchanges)
c/o Mode Logistics Ltd
Unit 1, Capitol Industrial Centre
Fulmar Way, Wickford
Essex SS11 8YW

Returns Policy
- Products must be returned in a new and unworn, untarnished condition in their original packaging with all tags and hygiene strips still intact.
- Only full priced items can be refunded. Unless stated otherwise, discounted or sale items can only be exchanged for items of the same sale value or credited to your account.
- The customer is responsible for all return shipping charges and we recommend that you use a traceable carrier or courier for returns and exchanges. Please retain your proof of postage as we cannot accept responsibility for goods lost in transit.
- Exchanged items are sent back to you free of charge. Please note the items that you would like us to send back to you including colour and size, if you require the items to be sent back to an alternative address please state this clearly on the returns slip. Please note that if we are sending an item outside of the UK, our postage will not cover Customs Charges- you will need to pay this on arrival.
- Once we have received your returned or exchanged garment in our studio, please allow up to 14 days for our team to process your request. It is unlikely, but in some circumstances, refunds may take up to 28 days to arrive in your bank account.
 
 
CONTACT US
General Enquiries:
 
Press Enquiries:
press@lilliputandfelix.com.
 
Wholesale Enquiries:
sales@lilliputandfelix.com.
 
Post:
Lilliput & Felix Studio
16 Lord North Street
London SW1P 3LD
UK
 
 
TERMS & CONDITIONS
Welcome to lilliputandfelix.com. By entering the Lilliput & Felix website you agree to abide by the terms and conditions of use. The placement of an order online indicates your acceptance of these terms and conditions. If you do not agree to follow these, please do not use the website. 

The lilliputandfelix.com website is provided solely for your personal use. You may not use this website for any commercial purposes. References in these Terms and Conditions to “we”, “us” and “Lilliput & Felix” are to Lilliput & Felix Ltd, registered in England and Wales, company number 8618464, VAT number 197241094, Registered Office: 16 Lord North Street, London SW1P 3LD.

We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes and your continued use of this site following any such changes shall signify your agreement to be bound by the modified terms of conditions.
 
Products:
We have made every effort to display the colours of our products as accurately as possible. However, as device displays vary, accuracy of colours cannot be guaranteed.
 
Ordering:
When you place an order on our website, you will receive an acknowledgement e-mail confirming receipt of your order. No contract for the sale of any goods will exist between you and Lilliput & Felix until we accept your order, and dispatch it to you. We will confirm this by sending you a shipping confirmation email. We must receive payment of the whole of the price of the goods that you order before your order can be accepted.

If your order has not been accepted, you will receive an email detailing the reasons.
 
Payment:
All prices on Lilliputandfelix.com are listed and charged in Pounds (£) Sterling and are listed including VAT. Our VAT number is 197241094. Currency conversions listed on the website are approximations only and may not reflect the currency conversion rate applied by your payment provider. When submitting an order to Lilliput & Felix you warrant that all details you have provided are valid and accurate and that when your order is accepted and processed by us, payment will be made in full. All credit/debit cardholders are subject to validation checks and authorisation by their card issuer. We will not be liable for any delay or non-delivery of your order, if your payment provider refuses to authorise payment.
 
Agreement Termination:
Lilliput & Felix reserves the right to terminate our agreement with you if you breach any of our terms and conditions, fail to make payment when due or if we suspect that you have been or are planning to be involved in fraudulent activity on lilliputandfelix.com.
 
Delivery:
We aim to provide an excellent service and within the best of our abilities to ensure that your order arrives within the expected time frame. However, this delivery period for your order is only approximate. Please note that our delivery charges do not cover customs charges, duties or any handling or holding fees. Any such charge is the responsibility of the customer.

For more information, please see our Shipping section.
 
Order Cancellation:
If you would like to cancel an order, please contact our customer care team on customercare@lilliputandfelix.com as soon as possible and we will endeavour to assist you. Please note however, that once your order has been dispatched, you can only cancel it by following the returns process.

For more information, please see our Returns and Exchanges.
 
Returns:
We are only happy if you are. If you would like to return any Lilliput & Felix products, you may do so within 14 days from the date of shipment for a refund or exchange, provided all items are in their original, unworn condition, with all tags attached and in their original packaging and that you have emailed Lilliput & Felix stating your wish to return or exchange an item and that all order, refund and exchange details are correctly noted in your returned package.

For more information, please see our Returns and Exchanges.
 
Exchanges:
We are happy to exchange products that are faulty or incorrectly shipped, through any circumstance that is in our error within 14 days from the shipment date, provided you let us know of the error within that timeframe.

For more information, please see our Returns and Exchanges.
 
Copyright:
All material on lilliputandfelix.com including all designs, pictures, photographs, written text is, unless specified otherwise, copyright of Lilliput & Felix Ltd or our content or technology providers or their respective owners and may not be reproduced without prior permission. All worldwide rights are reserved.

You may not use or copy, download, store, modify, distribute, broadcast, show or play in public, reproduce or incorporate into any other work any material from this site without the express written consent of Lilliput & Felix Ltd, and on such terms as these parties may specify.

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Lilliput & Felix Ltd. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the express prior written permission of the Lilliput & Felix. Requests to use the Lilliput & Felix logo or trademark should be sent to hello@lilliputandfelix.com.
 
Privacy:
We are committed to ensuring and safeguarding the privacy of our users. Privacy is important to us and we respect this in regards to Internet use. We will only use the information provided by you lawfully and in accordance with the Data Protection Act 1998. When you make a purchase from lilliputandfelix.com, we will need to collect certain information to process your transaction and fulfil your order. We will not sell, rent, lease or otherwise distribute this information to any other company. The information we require to process your order includes: Your full name, billing address, delivery address, contact number, e-mail address and payment details. This information enables us to both process your order successfully and communicate with you in terms of delivery. 

From time to time it may be necessary for us to complete certain security checks during which time we may consult a credit reference agency.
 
Cookies:
Cookies are tiny text files stored on your computer when you visit certain web pages. At lilliputandfelix.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.
To make full use of the online shopping and personalised features on lilliputandfelix.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Cookies are not computer programs, so they cannot be used to spread viruses or access any personal information stored on your hard drive. The only information they can transfer is information you yourself supply on our website. They are designed to personalise your shopping experience. Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from lilliputandfelix.com, or any other website, you can use your browser to do this.

Please note that when you visit a page with content embedded from, for example, YouTube or social media sharing tools, you may be presented with cookies from these websites. Lilliput & Felix does not control the dissemination of these cookies and you should check the third party websites for more information about these.

If you ‘share’ lilliputandfelix.com content with friends through social networks – such as Facebook, Instagram and Twitter - you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
 
Liability:
Although Lilliput & Felix will do our best to ensure the accuracy of all the information within this website, we shall not be liable for damages of any kind resulting from the use of this site. If a product is advertised at an incorrect price due to a typographical error or a supplier error, we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case, we will make you aware of this and a full refund will be given, if required.

Lilliput & Felix does its utmost to ensure safe delivery of your order to your address. However, we shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

We make no warranty that the Lilliput & Felix website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

We have taken every measure to prevent Internet fraud and ensure the security of any data collected from you. However, we cannot be held responsible in the unlikely event of a security breach in our computer servers.

Whilst Lilliput & Felix Ltd takes all reasonable steps to ensure a fast a reliable service, we do not guarantee that your use of this website will be interruption or error free and we will not be responsible for any disruption, loss or corruption of any material in transit, or loss or corruption of material or data when downloaded onto any computer system not will we be responsible or liable for your use of any other websites which you may access via links within this website

Lilliput & Felix does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and except as provided above, neither Lilliput & Felix nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Lilliput & Felix or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of products or their use or resale by you.
 
Law:
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.